Mahanagar Telephone Nigam Ltd, had developed a portal for online presentation of bills to its customer. The application allows the MTNL customers to view their bills on the screen; the customer can in turn take a print out of the bills and present at any MTNL payment counters. The bills are printed with bar codes and hence the existing application of MTNL can read the bar codes and fetch the bills details online from the servers for accepting the payment. Besides bill viewing and printing; the customer can get all the other details like unpaid bills listing, paid bills listing, STD/ISD details and etc. The services is extremely fast, free and the customer just need to have an e-mail account to get the bills e-mail to them on a regular basis.

MTNL New Delhi needed an EAI tool to integrate seamlessly their existing remote billing server. There are currently 11 remote billing server (CSMS) and depending upon the telephone location, the customer database along with the bills are stored in the respective remote servers. EAI was needed to integrate the portal application with these remote billing servers. Under this all the bills location, fetching, updating the bills status was to be done by the EAI tool. MTNL, New Delhi chose Microsoft BizTalk Server 2002 as the EAI tool and Microsoft SQL Server 2000 Enterprise Edition as database for the portal application. Tender was floated by MTNL and COMM-IT India PVT LTD was given the order for the same. The scope covered in the job were:

Supply, Installation, demonstration and commissioning of EAI. Training on the EAI application which also covered BizTalk Server 2002 training