The Client

India’s leading food and Beverages Company and largest multinational investor in India. The group has built an expansive beverage and foods business. To support its operations, our client has established 43 bottling plants in India, of which 15 are company owned and 28 are franchisee owned.

The Challenge

With growing market establishments and employee strength, it had become vital for our client to put into place a robust system to handle cash expenditure requests. Hundreds of cash requests are initiated by the plants and operation units for operational purposes, which kept pending on mails and reported on complex, excel sheets. With manufacturing and production units being set up across the country; our client faced the complex process of approvals from numerous managers from across the organization and locations. Critical investment decisions are often delayed of lost in the volumes of paperwork. In addition, approvals over verbal and email communication are creating inconsistency. Management lacks visibility and transparency to see where the requests are pending in the organization tree and expedite the process. The lack of a single, defined process makes the job of tracking and managing capital expenditure requests difficult and time consuming

The Solution

COMM-IT consulted our client to implement workflow based business process management solution (BPMS) to remove bottlenecks in their cash approvals .Developed on Microsoft .NET framework synchronized with our client’s investments on Microsoft technology. The solution’s backbone is its scalable architecture which embeds BPM engine which is customized to sustain complex organizational hierarchies. The cash requests now are properly channelized basis its amount and region, the initiator can attach supporting documents for its approval. Using CAPEX, staff members generate approval requests and managers respond using a single web-based application. Each request is tracked and managed to provide business managers with up-to-date information for all capital expenditure purchases. The application allows each request to be submitted, received, reviewed, approved, tracked, monitored, and reported. Managers are now confident that they are making the right investment decisions within the company's budget -- ensuring that localized objectives are aligned with the company’s strategies.