Our Managed Application Services address the challenges faced by today’s enterprises in managing their portfolio of mission-critical applications. These include enterprise applications like ERP, CRM, SCM, custom-built applications, office suites, e-mail services, besides key service areas like database management, server management, desktop management and network management, among others.

Service Offerings

Application Support and Maintenance (ERP and other applications integrated with ERP)

ERP Support for L1, L2 and L3 - Break-Fix Support How-to calls (Functional Support) Security & Authorization Profile Mgmt Functional & Technical Enhancements Batch Job-Monitoring & Resolution Batch Job-Monitoring & Resolution Performance Tuning - Routine / Periodic Maintenance activities Change Management & Regression Testing

Database Administration and Support Server Administration and Support Desktop Support Disaster Recovery and Business Continuity.

Key Benefits

Avail of an application maintenance strategy tailored to your needs Avail of instant application support with the ‘high-level service’ of our integrated helpdesk which is just 'one call' or 'one click' away and caters to all your applications, irrespective of technology, language or geography Ensure maximum uptime for mission-critical applications, through well-tailored SLAs Increase productivity and efficiency, through quick turnaround of customer calls Conveniently ramp up or scale down resources as per your needs Leverage the benefits of our Global Outsourcing model, to manage the costs of your applications at an optimal level.